Sr. Director, Artificial Intelligence (AI) Strategy

Nov 09, 2023

Remote, US

We are seeking a visionary and strategic Senior Director, Artificial Intelligence (AI) Strategy to lead the ideation, research, and integration of AI capabilities across WorkWave. This position will report directly to the Chief Product Officer and will be responsible for identifying AI opportunities, developing innovative concepts, and working cross-functionally with technical teams to bring these ideas to life, both within the company and within customer applications. This role is crucial in transforming WorkWave's future by incorporating cutting-edge AI technologies to increase WorkWave’s operational efficiency and customer experience.


  • Develop and execute a comprehensive AI strategy aligned with WorkWave's company and business objectives in support of a vision that will impact both internal operations and customer-facing products.
  • Collaborate with cross-functional teams, including product management, engineering, data science, support and marketing to identify opportunities for AI integration.
  • Help build, manage and mentor a team of AI engineers and data scientists to design, develop, and deploy AI-driven solutions.
  • Oversee the development and implementation of AI-powered features such as intelligent route optimization, predictive maintenance, natural language processing, and automated customer service.
  • Establish and maintain strong partnerships with AI technology vendors, research institutions, and other relevant stakeholders.
  • Stay current with the latest AI trends and technologies, ensuring WorkWave remains at the forefront of innovation in our industry.
  • Evaluate the performance and impact of AI implementations on our products and services, making data-driven recommendations for improvement.
  • Foster a culture of innovation and continuous learning within the AI team and across the organization.


  • The candidate should be a self-starter, hands-on and be ready to act as our subject matter expert on all aspects of AI
  • Bachelor’s degree in Computer Science, Engineering or similar discipline preferred or equivalent work experience
  • 10 or more years of experience in multiple technology disciplines with extensive experience in business, functional and people management
  • 5 or more years of experience in SaaS
  • 2 or more years of experience in applying AI/ML/ NLP/deep learning/data-driven statistical analysis & modeling solutions to quantitative analysis
  • Strong knowledge of the theory and applications of machine learning, AI, deep learning, data science, NLP, text analytics, unstructured data analytics, supervised/unsupervised learning
  • Proven capability in demonstrating successful advanced technology solutions (either prototypes, POCs, well-cited research publications, and/or products) using ML/AI/NLP/data science in one or more domains
  • Experience in an applied R&D environment, working in an agile culture to bring cutting-edge technologies to fruition, from initial concept to implementation
  • Excellent communication skills to explain complex algorithms, solutions to stakeholders across multiple disciplines, and ability to work in a diverse team
  • Comfortable working in a matrixed environment
  • Comfortable presenting information to C-Suite
  • Collaborative problem solver
  • Open to feedback and flexible in approach

Currently not accepting candidates located in CA or NY for this position.


• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers

• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses

• We openly accept others as they are and build strong partnerships based on trust

• Teamwork and collaboration is key to help our colleagues and customers solve their challenges

• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! 


 • We know that there are benefits of being in the office and working from home.  WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired.  

• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.  

• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.


• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey

• With everything you could find in a great downtown -- from restaurants and retail to art and culture the Bell Works “Metroburb” is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it

• Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market all conveniently located on the first floor - making running errands on a break a breeze.

• We work hard but play hard too...need a break? When in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match

WORKING REMOTE? Great! Our teams are well versed at working collaboratively in a fully virtual environment.  We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.  


• Employees can expect a robust benefits package, including health and dental and 401k with company match


• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays

• Up to 4 weeks paid bonding leave

• Free subscription to the Calm App for you and up to 4 dependents!

• Tuition reimbursement

• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!

• 24/7 access to virtual medical care with Teladoc

• Quarterly awards based on peer nominations

• Regional discounts and perks

• Opportunities to participate in charitable events and give back to the community 


• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth

• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!

• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year 


• 10 Time winner of Best Place to Work in New Jersey by NJBiz!

• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine

• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)  

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.


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