Sr. Product Manager (AI/ML platform)

Sep 10, 2023

Foster City, CA, United States

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Sr. Product Manager is a hands-on Platform product management role, focused on the delivery of high-value AI products in an agile, market driven environment. The Sr. Manager will drive execution of highly visible core Visa AI products from inception to launch. In addition, the Sr. Product Manager will work closely with other members of the Data Platforms org and other key product and technology partners, agile project teams to ensure clarity of vision, requirements and objectives for an AIML platform. 

Global Data Platforms organization is focused on providing differentiated data product and platform offerings which provide tremendous value to our clients by identifying and mitigating financial fraud, providing value added services, leveraging capabilities such as Artificial Intelligence (AI) and Machine Learning (ML) technologies. Our clients span across  issuer financial institutions, acquirers, merchants, payment card program managers and fintech’s. We are looking for individuals with a product management and development background to help us aggressively enhance Visa’s product portfolio by identifying and scoping new offerings, enhancing existing offerings, and deliver truly value-added solutions to the marketplace. This individual will work with experts throughout the company to identify and prioritize development of new and existing products, help execute the launch and/or help drive new product commercialization to target levels of adoption and utilization. Openness and experience working across disciplines is important. This role will be a key contributor to the Global strategic product plan specifically around creating a state-of-the-art AI-ML platform and driving high profile products on the platform by working with cross functional teams such as regional product, sales, consulting, governance, operations, technology, risk, and analytics. This position may require occasional travel to client sites and Visa locations. 

Essential Functions 

  • Contribute to the overall product strategy, product roadmap, and business plan for Visa Global Data Platforms such as AIML Platform 

  • Partner with technology closely to execute on AIML capabilities and technologies that drive product delivery of high-profile core Visa AI products that form the strategic pillars of Visa. 

  • Partner with clients and internal stakeholders throughout the payment ecosystem to develop product strategy and co-create solutions 

  • Ensure product vision and requirements are designed with scalability and long-term vision in mind 

  • Conceptualize, develop and launch new products & experiences at the intersection of payments and technology in the AI space 

  • Brainstorm with internal and external teams to develop ideas and potential solutions for co-creation 

  • Lead cross-functional team across research, design and development to design, test and pilot products 

  • Work closely with Internal and external product and partner teams to ensure alignment on goals/scope, plan critical path and operational risks, and ensure transparent communication 

  • Synthesize requirements into a common set of platform and services capabilities, writing very clear, thorough and detailed user stories for complex features and product sets 

  • Liaise with other business units, product leaders, engineering and other applicable groups to ensure flawless execution 

  • Provide status, action plans and recommendations to senior leadership on an ongoing basis 

  • Develop and advocate vision of an outstanding customer experience powered by advanced AI technologies 

  • Advanced proficiency in the use of MS Office tools (Word, Excel, PowerPoint, Visio, Project, and SharePoint) required. Working knowledge of Agile tools such as CA Central (Rally), Confluence Wiki, Tableau, and JIRA strongly preferred.


This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.    


Basic Qualifications:

8 or more years of relevant work experience with a bachelor’s degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

9 or more years of relevant work experience with a bachelor’s degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Bachelor’s degree in computer science or related technical field or commensurate work experience

2+ years’ experience in developing and delivering Artificial Intelligence solutions at enterprise or organizational level to solve customer or business problems

Experience in and/or significant exposure to the payments industry specifically within new applications, Fraud Risk, Identity Risk, or Artificial Intelligence and Machine Learning, Data Science.

5 years of experience in product management, with demonstrated ability to launch and manage new product releases being part of a matrixed organization in a highly technical and evolving AI/ML space.

Strong interpersonal, leadership, verbal and written communication skills to effectively partner, influence and instill confidence with stakeholders across all functional teams

Strong technical, analytical, troubleshooting and problem-solving skills

Ideal candidate to have knowledge of machine learning or data processing algorithms for risk and fraud applications

Flexible and creative thinker with the ability to define business tradeoffs

Strong quantitative skills with a data first mindset. Ability to use data and metrics to back up assumptions, recommendations, and drive actions

Experience in financial services and payments desired, but not required

A proven track record of success in fast-paced environments with demanding timelines is also required

Experience partnering with technologists using Agile or other expedited design and development methodologies

Proficiency with software development methodologies such as Agile and experience working with Scrum teams

Strong problem solver, with exposure to and knowledge of industry standard AI and ML technologies with expertise to drive technology related and architecture discussions

Work with limited direction, usually within a complex and often ambiguous environment, to develop rigorous, fact-based recommendations to senior product management while supporting syndication with stakeholders across the organization

Ability to thrive in a cross functional setting and communicate effectively with different teams at Visa

Ability to handle multiple competing priorities in a fast-paced environment

Payment Industry background, mentoring junior product managers and people management experience a plus.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 142,300.00 to 185,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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