T2 Tech is assisting with the recruitment and selection of an EHR MANAGER for one of their prestigious clients in Los Angeles. This client is a leader in the healthcare space providing affordable healthcare to Los Angeles residents. This healthcare system also has a network of clinical practices and health related programs offering services throughout the community.
Responsibilities
- Provide technical support and assistance to clients and end-users
- Resolve technical issues in a timely and efficient manner
- Install, configure, and maintain hardware and software
- Set up and configure user accounts, permissions, and passwords
- Monitor and maintain computer systems and networks
- Test and evaluate new technology solutions
- Write and maintain technical documentation
- Respond to requests for technical assistance in person, via phone, electronically
- Research questions using available information resource
- Track and route problems and requests and document resolutions
- Identify and escalate situations requiring urgent attention
- Redirect problems to appropriate resource
- Administer help desk software
- Log all help desk interactions
- Follow standard help desk procedures
- Advise user on appropriate action
- Some data analytics background specifically Power BI
- Must be able to pull reports and create dashboards for reporting
Requirements
- Bachelor's degree in Information Technology or related field
- Relevant Comptia and Network certifications
- 2+ years of experience in a helpdesk support role
- Strong knowledge of Windows operating systems, Microsoft Office, and Active Directory
- Experience with ticketing systems
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Familiarity with networking concepts and technologies
- Must be able to travel to clients around Los Angeles
- Basic data analytics background specifically Power BI
Benefits
Medical, dental and vision coverage as well as supplemental insurance coverage and 401-K contribution.
Salary dependent on certifications and experience between $50,000 to $80,000.