T2 Tech

Helpdesk Engineer with Power BI Experience

Sep 15, 2023

Los Angeles, California, United States

T2 Tech is assisting with the recruitment and selection of an EHR MANAGER for one of their prestigious clients in Los Angeles. This client is a leader in the healthcare space providing affordable healthcare to Los Angeles residents. This healthcare system also has a network of clinical practices and health related programs offering services throughout the community.


  • Provide technical support and assistance to clients and end-users
  • Resolve technical issues in a timely and efficient manner
  • Install, configure, and maintain hardware and software
  • Set up and configure user accounts, permissions, and passwords
  • Monitor and maintain computer systems and networks
  • Test and evaluate new technology solutions
  • Write and maintain technical documentation
  • Respond to requests for technical assistance in person, via phone, electronically
  • Research questions using available information resource
  • Track and route problems and requests and document resolutions
  • Identify and escalate situations requiring urgent attention
  • Redirect problems to appropriate resource
  • Administer help desk software
  • Log all help desk interactions
  • Follow standard help desk procedures
  • Advise user on appropriate action
  • Some data analytics background specifically Power BI
  • Must be able to pull reports and create dashboards for reporting


  • Bachelor's degree in Information Technology or related field
  • Relevant Comptia and Network certifications
  • 2+ years of experience in a helpdesk support role
  • Strong knowledge of Windows operating systems, Microsoft Office, and Active Directory
  • Experience with ticketing systems
  • Excellent problem-solving and communication skills
  • Ability to work independently and as part of a team
  • Familiarity with networking concepts and technologies
  • Must be able to travel to clients around Los Angeles
  • Basic data analytics background specifically Power BI


Medical, dental and vision coverage as well as supplemental insurance coverage and 401-K contribution.

Salary dependent on certifications and experience between $50,000 to $80,000.

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