Sr Staff Software Machine Learning Engineer
Aug 31, 2023
Waltham, Massachusetts, United States
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About the team:
The AI Search team at ServiceNow is responsible for developing the search engine deployed as part of the ServiceNow platform. As a Senior Machine Learning Engineer on the AI Search team, you will play a critical role in the product’s AI architecture and roadmap. We’re looking for practical problem solvers with expertise in machine learning to enhance search, semantic search, Q&A, and search-assisted chat applications.
Successful team members at ServiceNow have a passion to be a part of, lead, and grow amazing teams. You'll also work cross functionally to deliver innovative software designs and solutions to both internal and external developers and customers.
What you get to do in this role:
You will work on a team to architect, design, and build innovative AI/ML capabilities for our product with high scalability and quality in mind.
Be part of a group of seasoned developers and subject matter experts to help lead the design and implement solutions for the AI Search platform.
Lead and coordinate work cross functionally to improve architecture, developing process and mentoring junior members in the team.
Design and deliver outstanding search results for our customers and developers.
Challenges that you’ll get to dive into and find solutions for:
Machine learning based relevancy.
Search-assisted chat applications
Retriever assisted generative AI systems.
To be successful in this role you have:
- A passion for problem solving – A MUST!
- A strong foundation in machine learning and engineering and the ability to create solutions combining the two
- Understanding how ML is applied in SaaS production environments.
- Experience conducting real world research for search or machine learning projects.
- Experience evaluating quality in AI/ML pipelines.
- Experience using machine learning at scale.
- Experience with machine learning frameworks, preferably PyTorch
- Experience fine tuning large language models
- Working knowledge of open source or commercial search technology such as Lucene, Solr, ElasticSearch, or Attivio.
- Great written and verbal communication skills
Nice to have:
- Experience in Generative AI or Large Language Models in general
- Working with both large and small-scale data sets to efficiently process information and design systems to use this data for machine learning purposes.
- Experience in core search engineering including implementing search solutions ranging from keyword search to advanced semantic intent/search capabilities.
- Deep and broad working knowledge of various search technologies including Lucene, Solr, Elastic, Attivio, text vectorization, and NLP/NLU.
- 10+ years of experience in professional software development and software architecture
- 8+ years of software research and development experience with recent projects including AI and machine learning technologies.
- Good working experience with Java and/or Python
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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