Senior Productivity Technical Specialist (Generative AI)

Hybrid positionJoin us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.

About Sage Publishing:

Sage Publishing is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage Publishing in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely. 

Our guaranteed independence means we’re free to:

• Do more – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact

• Work together – building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning

• Think long-term – experimenting, taking risks, and investing in new ideas

About our Team:

• The Publishing Process Management (PPM) team oversees the end-to-end processes of our publishing content. The team focuses on the value stream – all the activities we as an organization undertake to deliver content to our customers.

• The PPM team works collaboratively with all the departments in a value stream to create streamlined handovers and reduced rework. We focus on the input and output of processes to ensure that everyone across the value stream has everything they need to perform their processes right the first time around.

• We also work closely with the Publishing Systems technology teams in communicating process needs and configuring systems to support good workflow management.

Requirements

Could you be our new Senior Productivity Technical Specialist? Are you?

• A technical enthusiast with a passion for co-creating technical solutions with internal customers.

• Have deep and technical knowledge of generative AI.

• Have strong knowledge of multiple technical areas: Microsoft 365, Microsoft Power Suite, Machine Learning, and SaaS AI productivity products. You have the ability to technically direct governance, architecture and standard practice use of Sage Publishing's productivity and collaboration toolset.

• Experienced in providing technical support, training, and guidance to end-users.

• Flexible and organised, working closely with your team in a fast-paced environment with multiple inflight products and projects.

• Dedicated to continuous learning, problem-solving, and critical thinking.

• A great communicator, comfortable talking to people both 1-1 and in front of a group.

In your new role:

• You will be an evangelist for AI-powered productivity and collaboration technologies within Sage Publishing, keeping up to date with the latest technology trends. Driving the modern digital workplace to enable personal productivity.

• You will create technical solutions using Microsoft technologies and emerging AI features and products to improve efficiency across Sage.

• You will build relationships with key members of core business functions and Technology teams, influencing others to adopt core-supported, secure and licensed technologies.

• You will use your advanced knowledge of generative AI to enhance business processes, drive creativity and increase productivity across Sage Publishing.

• You will provide expert subject matter expertise to our community of practice, training, and internal communications teams around Generative AI and the Microsoft 365 productivity suite AI features (co-pilot).

• You will lead and technically direct the governance, architecture and standard practice use of Sage Publishing's generative AI productivity and collaboration toolset.

• You will provide modern and flexible ways of working for our colleagues, exploiting data and intelligence and AI, and improving the customer experience with improved information management.

• You will use your technical knowledge to write, produce and present technical articles, videos, and presentations. Keeping up to date on technology advances and sharing expertise as an active member of the user community

• You will uphold security and privacy standard practices and ensure that security is embedded in each activity.

Overview of Benefits:

• 25 days holiday excluding bank holidays full-time/pro-rated for part-time roles

• 2 additional ’floating days’ of personal leave, in recognition that each of us has cultural, religious, or family commitments that fall at times when the company is not closed.

• Life assurance

• Income protection

• Access to Sage books and journals

• Tuition scheme and support for pursuing professional qualifications

• Hybrid working arrangements - In office 20% of contracted hours (equates to 1x day per week). We work flexibly and most staff can choose to work from home for up to 80% of their contracted hours.

Other benefits, which may change include:

• Sage lunches held weekly in the office

• A variety of snacks and beverages available in the office

• Home working allowance

• Travel Insurance

• Healthy lifestyle reimbursement

• Access to the company doctor

• Access to Company loans (season ticket loan, rental deposit loan, cycle loan)

• Anniversary trip

Diversity, Equity, and Inclusion

At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.