Data Analyst - Customer Insights

Nov 19, 2023


Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo. 

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

The role

At Dojo, we’re obsessed with our customers, and serious about using insight to inform the products and services we build for them. Working in our central strategic function, this role requires a scientific approach to answering key business questions through behavioural and attitudinal data. Your work will identify problems and generate or validate hypotheses that lead to actionable insights to inform company and product strategy. 

Key Responsibilities:

  • You will be part of a cross-functional insights team of data experts and researchers working to guide overall business strategy and informing prioritisation of the product strategy.

  • Providing insights on product adoption, refining customer segmentation and analysing customer feedback (such as satisfaction data, verbatims and Net Promoter Scores). 

  • Analyse large datasets using SQL and scripting languages to surface meaningful/actionable insights and opportunities to the wider business.

  • Apply a diverse set of tactics such as statistics, quantitative reasoning, and machine learning; discerning where simple analytics solutions (e.g. a quick visualisation) are preferable to complex solutions (e.g. machine learning)

  • Communicate analysis and decisions to high-level stakeholders in verbal, visual, and written media

What you’ll bring:

  • 1-3 years of product-focused analytics or data science experience

  • You have an applied understanding of descriptive and predictive analytical concepts. You’re able to implement core data-driven frameworks like customer segmentation and user personas.

  • You have a proven track record of building stakeholder relationships and excellent facilitation skills.

  • You’re pragmatic and can strike a balance between the commercial and technical needs of a project.

  • Your communication and visualisation skills are strong and can adapt depending on the audience..

  • You have lots of curiosity and the desire to continuously learn.

Necessary Skills:

  • Familiarity with a cloud provider (GCP preferred, BigQuery) and Databricks

  • Python (numpy, pandas, scikit-learn, etc.)

  • Looker for data visualisation (or equivalent experience i.e Tableau, PowerBI)

Desirable Skills:

  • Machine Learning (e.g. regression, ensemble methods, neural networks, etc.)

  • Statistics (Bayesian methods, experimental design, causal inference)


About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.   

Our values

At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed.   

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at Learn more about Life at Dojo on LinkedIn and Instagram.


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