CallMiner

Senior Machine Learning Engineer

May 25, 2022

Anywhere

The AI Research team at CallMiner is looking for a Senior Machine Learning Engineer with an emphasis on deploying Natural Language Processing models on speech data. As a conversational AI company, we have an amazing set of data, combined with powerful hardware and tools to develop industry leading solutions. We collect millions of interactions from phone calls, chats, and emails each day, amounting to billions of words. With our amazing research team, we have developed a collection of machine learning models that works with transcribed text. With your help, we are looking to scale these models and deploy on hundreds of client’s data. Some of our clients include Fortune 500 companies, and our vision is to deliver a solution that’s insightful, reliable, and fast. We are looking for a team member that can help us achieve that vision. We believe in a fun, self-driven environment, where we can work together to achieve a common goal. As a member of the AI modeling team, the primary role is bringing our models to reality, which drive product and organizational improvement in the real-world using AI. We are looking for a person who enjoys finding the most efficient usage of resource to run the greatest number of ML solutions. If you have a deep desire to help a company to build the most state-of-the-art ML solutions, we are the right place. The ability to learn from failure is a must, since we are constantly testing the most advanced solutions out there.RequirementsOur team works on conversational AI, the cutting edge of NLP. Key responsibilities include: Work on data and business problems to drive improved business results through designing, building, and partnering to implement and deploy models. Use best practices to design prediction model frameworks that ingest data, run prediction models, and monitor model performance over time. Research language and tools from the latest industrial and academic sources that can improve efficiency or introduce new product to our clients. Collaborate with team members in research and other departments to improve the effectiveness of business decisions using data and machine learning/predictive modeling. Qualifications: Overall, we are looking for a candidate with experience moving ML & AI models to production software, with a background in written NLP. Two or more years of experience in deploying ML solutions for software products that moved through the product pipeline. Experience with model deployment and upscaling using Docker and Kubernetes. Coding fundamentals and background in python. Working knowledge of Ubuntu OS that’s related to model deployment using GPUs. Proficient in version control tools like Git or TFS. Preferred Qualifications: Strong desire to learn and grow in knowledge and expertise. Two or more years of experience working with written text and NLP approaches. Experience with new and traditional machine learning APIs and computational packages and tools (e.g. HuggingFace, TensorFlow, Keras, Torch, Scikit-Learn, Spacy, NumPy, SciPy, Pandas, AWS/Azure) Experience with relational database such as Microsoft SQL Experience in using statistical modeling and/or machine learning techniques to build models that were used in a production environment. Knowledge of advanced modeling techniques such as neural networks. BenefitsAbout CallMiner CallMiner is the global leader in conversation intelligence. Powered by AI and ML, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale. We help our customers to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood. Our strong commitment to a positive workplace has earned us the recognition of a 2021 Top Place to Work by the Boston Globe and a 2022 Top Workplace USA by Energage. Benefits + Perks At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, commuter benefits and more. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state or local laws.

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