Principal Software Engineer, Applied Machine Learning

April 22, 2022


At Calabrio, we believe that the most important activity within a business is its customer interactions. We also believe that there is a mountain of invaluable information hidden contained within these interactions. Our vision is to use this information to empower our customers to make fast, data-informed decisions and act. To support this vision, we are looking for a Principal Software Engineer, Applied Machine Learning to help lead our Analytics Product Teams as they work to empower our customers with capabilities that shorten their time to action within our flagship SaaS product, Calabrio One. In this role you will be responsible for bringing ML algorithms to life within our product and will build and own the entire MLOps pipeline. What You'll Be Doing: Contributing to the development and support of a cloud-hosted SaaS application Partnering with product, design, and engineering management to identify and build the right things, the right way to maximize the value we deliver to our customers. Supporting the development of a best-in-class engineering team by defining and reinforcing engineering best practices through code reviews, solution design, and leading by example. Partnering with architecture to produce solutions that are models of performance, scalability, and extensibility. Requirements B.S. in Computer Science or equivalent 8+ years of relevant software development experience with deep expertise in at least one modern language such as Java, C#, or Python 3+ years of experience using common ML and Data Science tools and frameworks (i.e. NumPy, Pandas, PyTorch, TensorFlow, Amazon SageMaker, etc.) to train and deploy ML algorithms in a production environment. Demonstrated knowledge of modern software engineering best practices (security, coding standards, code reviews, source control, CI/CD, testing, and operations) Excellent written and verbal communication skills on both technical and non-technical topics. Preferred: Significant experience building scalable and reliable cloud-hosted SaaS solutions on AWS or other major cloud Experience leading software projects with influence over key technical decisions Pragmatic experience with data-driven and customer centric development practices Significant experience leading engineering teams; influencing peers; and - mentoring associate-level talent. Hands-on experience with a variety of data store (relational, document, key/value, time series), message queue, and stream processing technologies BenefitsCalabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and creative. We've built a company culture where you’ll feel motivated and truly excited to come to work. Calabrio is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace ALL individuals including what makes them unique. We believe our team members should be happy and healthy, with peace of mind and a sense of accomplishment. About Calabrio: Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible ideas in one incredible company. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). Awards & Accolades: Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #20 on the 2020 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

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