Data Engineer - Customer Experience Product

April 2, 2022


About the job We’re looking for a data-savvy individual to join our Customer Experience Product team as a Data Engineer to design and build data environments that are robust, high-quality, and provide fast access.  We’re looking for an experienced Data Engineer to own providing the data infrastructure, tooling, and technical guidance to enable Customer Service to make data-driven decisions. This role is central to building and executing a progressive data strategy for customer experience and service operations. The successful candidate has prior experience building data pipeline infrastructure from the ground up and can find stability in ambiguous work. This role is embedded in our Customer Experience Product team - this team focuses on product development work that impacts the customer service experience for customers and our contact centers.  Minimum qualifications •  3+ years of experience working in scalable data environments across multiple data technologies•  Enthusiasm to collaborate across multiple teams and stakeholders on abstract problems and developing solutions•  Material experience designing and maintaining databases such as BigQuery, Snowflake, or similar•  ETL batch and workflow orchestration with AWS Data Pipeline/Airflow or similar•  Experience with designing and building large-scale data pipelines in distributed environments with technologies such as Hadoop, Cassandra, Kafka, Spark, HBase, etc.•  Backend development experience with Scala, Java, Python, Unix shell scripting, and a zeal for writing well-designed, testable software•  Experience with Business Intelligence tools such as Data Studio, Amplitude, Tableau, or similar•  Demonstrated ability to create a vision, architecting scalable long term solutions that apply technology to solve business problems Preferred qualifications •  Degree in a relevant technical field (Computer Science, Mathematics, or Statistics)•  Broad understanding of cloud contact center technologies and operations Benefits Well-funded and proven startup with large ambitions, competitive salary and stock optionsUnlimited PTOWeWork All Access Pass OR Work-from-home stipendEntrepreneurial culture where pushing limits and taking risks is everyday businessOpen communication with management and company leadershipSmall, dynamic teams = massive impact100% employer-paid telemedicine, medical, dental, vision, disability and life insurance plansAccess to a Retirement Savings PlanDespite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company’s proprietary suite of fintech offerings.  Here are just a few stats that demonstrate the company’s recent growth: - Hopper’s valuation is now over $5B The company’s valuation has more than tripled since early 2020.  - The company grew its revenue by more than 300% YoY in 2021. Hopper’s monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper’s new B2B initiative, is already 15% of its revenues and growing. - According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads.  - Hopper’s recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT. - The company sells over $2B in travel and travel related financial services annually  - Hopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue. - Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, Trip.com, and MakeMyTrip. - The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually. All this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!

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